We’ve all been in a transaction where the agent on the other side isn’t on top of things. Maybe we’ve been that agent once in our life. It’s frustrating, and makes the buying and selling process unnecessarily difficult.
Effective communication during escrow is vital for a smooth transaction. By staying on top of everything, you can produce an amazing experience for your clients and everyone involved.
You can be the agent that stays on top of communicating the next steps, problems, and solutions to provide a smooth landing to what could be a bumpy transaction. To create effective communication and emotional management, you need to do three things:
- Keep people in the loop
- Walk the line of information timing
- Be proactive by providing solutions
Keep everyone in the loop
There are many moving parts in a real estate transaction. And when you have more than one transaction at a time, due dates can quickly creep up. By finding ways to keep everyone in the loop, you’ll make sure that everything is moving along as planned.
Send updates on both the good and the not-so-good. Some agents are reluctant to share roadblocks, but remember, everybody involved in the transaction is on the same team. Don’t be afraid to communicate what’s necessary to close the deal.
Walk the line of information timing
Carefully walk the line of providing the right amount of information at the right time. If there’s a small snag, resolve it and move on. But if you encounter a bigger issue, loop in those who need to know. Together, you can put your heads together to fix it.
Be proactive by providing solutions
If the problem is on your end of the deal, try going to the other agent (or anyone who needs to know) with a potential solution. Try to create win-wins. It’s not the other agent’s job to solve the problems alone. By bringing solutions to the table, the other agent knows that you’re doing everything you can to prevent the deal from falling through.
The real estate process is full of emotion, so communication and organization are key to having a smooth transaction. Ultimately, some deals will fail, but at least you’ll walk away knowing that you communicated everything you could to create a positive experience for your clients and those on the other side of the transaction.